Customer Advisor

(Corporate / Full-Time)

We are looking to add a new team member who works closely with our customers who are mainly from the US, UK, and APAC from Monday to Friday, 10am to 6pm (Singapore time). As a customer advisor, you will speak with customers over video conference calls and email to help them to run their Team-Based Learning classes using InteDashboard with minimal issues.

Main Responsibilities

1. Onboarding

Help customers to set up InteDashboard account over a Zoom call

2. Check in calls

Schedule weekly check in calls with onboarded customers

3. Follow up for renewal

Follow up with student-licence expiring customers to renew their contract

4. Support tickets

Respond to customer enquires via email

5. Creating educational resources

Create user guides and videos to outline the steps of basic features

Main Requirements

1. Strong command of written and spoken English, and preferably Mandarin to liaise with Chinese customers

3. Ability to work between 10am and 6pm Singapore time

2. Ability to listen to and understand American and European customers

4. Ability to cover for the remote customer advisors working on US and European time zones when either of them are on leave

5. Past experience working with support teams (preferred but not required)

How to Apply

Interested applicants may forward a cover letter* highlighting related key achievements and/or experience, and an audio recording (mp3 format) of you reading the cover letter with the subject title “Customer Advisor, Singapore – [insert your name]” to careers@cognalearn.com for consideration.

*Please include the following in your cover letter:

1. Tell us why you are great, what you could bring to the table, and why you are excited to work with us;

2. Link us to your Linkedin profile, if you have one; and

Include this paragraph at the end of the cover page:

"I hereby give consent for my personal data included in my application to be processed by CognaLearn Pte Ltd, whose registered office is 75 Ayer Rajah Crescent #01-01, Singapore 139953 for the purposes of recruitment process for the Customer Advisor, Singapore position under the Personal Data Protection Act of 29.08.1997 (Journal of Laws No. 101, Item 926 as amended)"

Only Singaporean applicants who have been shortlisted for further conversation will be contacted. Position will be based in our Singapore Headquarters in One North – no remote candidates.